Skip to content
Mindtickle Developer DocsBeta

Try searching for

↑↓ to navigate↵ to openesc to close
Dark mode

Call AI

Call AI APIs give programmatic access to conversation intelligence data, including recordings, transcripts, themes, and insights, through a GraphQL endpoint.

View as Markdown(opens in a new tab)
Use with AI

Open this page in

ChatGPT(opens in a new tab)Claude(opens in a new tab)Cursor(opens in a new tab)

Call AI APIs give you programmatic access to conversation intelligence data with GraphQL. Unlike the standard REST endpoints, this API lets you query specific fields, such as call recordings, transcripts, and insights, in a single request.

Key capabilities

Section titled “Key capabilities”
  • Recording retrieval: Fetch detailed metadata for meetings, including participants, duration, host details, and call scores.
  • Conversation insights: Access full-text transcripts and analyze spoken or heard themes to measure conversation quality and compliance.
  • Media export: Generate secure, pre-signed URLs to download audio or video files for offline backup and migration.

Prerequisites and shared context

Section titled “Prerequisites and shared context”
  • Authentication: Call AI uses its own OAuth 2.0 flow, not the standard REST bearer token. Generate an access token and pass it in the header of your GraphQL requests. See Authentication.
  • Base URL: Send all GraphQL requests to https://api-gateway.callai.mindtickle.com/public/graphapi.
  • Credentials: Contact Mindtickle Support for your client credentials, tenant details, authentication base URL, and explicit approval to access specific fields or data sets within the Call AI API.
  • Download permission: To access the download URLs for media files, you must have a specific permission enabled for your client ID. Contact Mindtickle Support to request it.

In this category

Section titled “In this category”